In the wireless industry anyone can see technology is advancing well beyond what we anticipated just a few years ago. Virtual commerce has steadily sped up the way we do business to a point where all you need is a website and an email account. Think about it. No more overhead. No more employees. Just you and an automated website that supplies your product and ships it same day to a customer after they place an order. It’s time to stop thinking and start doing. Pacific Cellular Supply is your one-stop portal for wireless commodity.
Established in 1999 during the World Wide Web’s uprising, Pacific Cellular Supply (PCS) coined themselves in the industry as the “virtual wireless warehouse”. Starting out, PCS was one of the first distributors who offered OEM and aftermarket accessories. Jason Bobb, President of PCS, expresses, “You can’t be well known in this industry just by offering high quality merchandise.” Which is why he created http://www.2buypcs.com. It’s a 24/7 e-commerce service with real-time in-stock inventory.
Today, PCS has an assortment of over 4500 stocked items from both OEM to aftermarket that dealers and phone-only distributors can offer to their clients. The company’s other online services include: order placement at wholesale prices, order tracking and status, RMA return submissions, account aging billing statements, and logistics services that provide innovative drop-shipping programs.
PCS doesn’t stop there. They completely separate themselves from all other distributors in the U.S. by providing free XML feeds for customers to use for their websites. PCS gives use of the largest database of high quality images for every product stocked in their warehouse. Not only does this mean that all the work is done for you by experienced employees, but they also ship items from their warehouse to your customers with your logo on each invoice, making PCS completely invisible to your retail customers.
Mr. Bobb says, “What makes us beam with pride is when we hear our customers, (and our competition), tell us that they love our websites, and use them everyday for compatibility details and photographs of items.” Mr. Bobb also mentions that since they provide all of the content for their clients, the only thing they have to do is drive retail customers to the website and PCS will take care of the rest.
One of the biggest hurdles PCS faced was staying ahead of the technology. PCS went to great expense to bring to market what they consider “the most complete and accurate cross-compatibly phone matrix ever created.” With their innovative, proprietary crossing tools and fulltime employees who work on compatibility accuracy, they’ve established themselves as the pioneers of trust-worthy information. This not only benefits your website but it keeps frequently asked questions from customers to a minimum. However, if a question should arise, PCS has a customized call center avoiding your need to staff customer service.
PCS’s customer service system uses technology they call “whisper support” for each client. When a customer calls the 800 number listed on your website, the call goes straight to PCS’s well-trained staff. As the incoming call is connected it “whispers” into the employee’s ear your company’s name and voila! their support network becomes your support network.
Mr. Bobb explains, “For a company that you never heard of, PCS sells about a million dollars in accessories a month.” The reason for this success is that they stock items on an individual level. They understand each and every person who carries a cell phone may want a unique extension of their personality. So they stock the cool technology from everyone like Call Pod to Parrot to kiwi-colored silicone covers for the Blackberry, or whatever. PCS headquarters is based in California, so any order placed before 7 p.m. Eastern Time has the luxury of going out the same day. Each order takes 30 seconds to a minute to process and only a few more moments to package and begin the delivery process to your customer’s front door.
Through great partnerships, PCS has become a top-tier fulfillment company giving dealers an extensive, ready-to-ship product line. “People may forget many things, but they will never forget how you made them feel,” Mr. Bobb asserts. “That is a core belief at PCS, to make the customer feel empowered, informed, and offered many choices as to not force them into one solution, but to let them run their business the way they need to run it, and PCS is there to make it profitable.”
PCS Cellular Supply at http://www.2buypcs.com or call 1-888-PCS-7674