Michelle James
World in Review
It is not so hard being green after all. One obvious trend wireless retailers are embracing in the green business is recycling programs. But, have you considered that being green also includes repairing customer’s equipment they already own by extending product life and keeping it out of landfills? PDA Repair World proudly assists wireless retailers nationwide in keeping tens of thousands of BlackBerry® devices out of landfills every year by repairing them or recycling them in a responsible manner.
Ever have a customer come into your store with a cracked BlackBerry screen? Or maybe they came in with a roller ball that is no longer rolling or the select function does not work when pushed? These can be common problems BlackBerry fans occasionally encounter with one of the most popular mobile devices in the US today. PDA Repair World can help retailers and even individuals keep their BlackBerry’s working. PDA Repair World does not sell phones or activate phones. Their focus is repair. Therefore, PDA Repair World is completely carrier neutral and is known in the industry as a credible, trusted repair resource concerned first and foremost with keeping BlackBerry product working, and out of landfills. PDA Repair World, formerly BB Repair Shop is based in Houston, Texas and supports almost a million BlackBerry users. In many circles, they are considered by the industry to be an authority in BlackBerry repair having repaired hundreds of thousands of BlackBerry devices since 1999. Their team has witnessed every damage scenario you can imagine over the years. The stories they could tell! They are able to deliver most units back to their insatiable mobile email users in ‘like new’ condition within 24 hours of receipt. To back up the quality of their repair services, they include a 90-day warranty on all BlackBerry parts and services they offer.
Not only will PDA Repair World repair customer’s phones for retailers they also provide services to assist in certifying retailers to become a PDA Repair World Level 1 BlackBerry Repair Center.
PDA Repair World offers a very large assortment of OEM BlackBerry replacement parts. They guarantee the authenticity of all parts in stock.
Paul Normand, president and owner of PDA Repair World advises, “Your customers invest in their BlackBerry, please keep their loyalty to you by making sure you do not sacrifice their device functionality by installing cheap imitation parts! Saving a few cents by substituting a non-OEM part or sub-standard part is a quick way to lose a customer forever. Ordering authentic replacement parts and maintaining the customer’s BlackBerry is critical.” Paul Normand also warns not be fooled by pirated or sub-standard replacement parts. Even some of the most veteran wireless product managers have fallen prey to the sounds of a “good deal,” and have ultimately lost money investing in refurbished pulled-parts sold erroneously as “new and OEM.” He and his team can site examples where some less careful buyers have lost their entire business as a result. As one of the largest buyers of BlackBerry parts in the United States, PDA Repair World’s skilled team painstakingly examines fraud at every turn continuously throughout their distribution channels. They know that when a retailer replaces a bad part with a counterfeit part, whether knowingly or unknowingly, and the repair fails, in the eyes of the customer it is the retailer who fails NOT the part. Can you imagine how many people that customer recounts a bad repair story? Not only did the retailer void the warranty, they permanently fried a valued customer’s mobile connection to the world. Sourcing and buying authentic parts from quality distribution channels seems to be paramount to ensure proper repair services. As with all business transactions in the wireless retail community, reputation is everything.
In addition to repair services and replacement parts for BlackBerry devices, PDA Repair World also offers an extensive selection of accessories including extended life batteries, leather holsters, in-vehicle power accessories, Level 1 repair tools, and more.
If you are uncomfortable performing repairs at your retail location, PDA Repair World supports generous reseller and partner programs where you or your customer can select your model directly from their website http://www.pdarepairworld.com and select the type of repair needed. PDA Repair World will supply your retail location with a coupon code to track customer sales and repairs from their website. All parts used to repair each unit are BlackBerry OEM to guarantee full functionality and performance. Again, PDA Repair World commits to complete repairs and return ship product within 24 hours in most cases.
The most exciting promise at PDA Repair World is their promise that if they cannot fix your customer’s BlackBerry, you or your customer does not owe them a penny. Engaging with the PDA Repair World team who have been doing BlackBerry repair for 10 years, may help take the mystery out of repair and open new doors to solving customer’s needs in your retail location.
How to become a PDA Repair World Level 1 BlackBerry Repair Center:
- Retailers must be committed and comfortable with the responsibilities assumed when becoming a repair center - once a product is opened, a part is changed, warranties are voided, and it is critical to be confident in your ability to make each and every repair.
- Contact PDA Repair World to begin your PDA Repair World Level 1 BlackBerry Repair Center Certification process. PDA Repair World can prepare a retailer or advise a retailer how best to proceed with their repair center plans. The certification process takes less than a week to complete.
- Purchase repair tools. Level 1 repair tool investment is less than $100 and can be purchased directly from PDA Repair World.
- Stock inventory for most common repairs based on carrier-specific models. The PDA Repair World team can advise on run rates and best stock quantity levels to maintain based on their experience.
- Promote to your customer base that you are now a PDA Repair World Level 1 BlackBerry Repair Center offering services to help keep their product working, out of landfills. Promoting repair services can be an incentive to keep your customers coming back to their favorite retail location should they need a future repair.
Ordering BlackBerry Replacement Parts
- Contact PDA Repair World team at .(JavaScript must be enabled to view this email address) or call them directly at 713.333.6363
- Advisors will assist in sourcing quantities by make and model, no minimums required for some partner programs
- Trending information is available from the PDA Repair World team about new or fast selling units and other current repair issues