What is unique about wholesale distributor, MyCoolCell, is that its founder, Albert Bitar, started his company from the vantage point of an unnerved retailer. If you have placed orders with a cellular accessory wholesaler only to find items unavailable or out-of-stock, you are not alone. Adding insult to injury they may also have lacked courteous customer service, or just wouldn’t supply what was promised.
MyCoolCell was literally designed to battle what Bitar sees as the shortcomings in the business. In fact, his take on the wireless accessories industry stems directly from his history as a customer. “In my personal experience” Bitar explains, “and the experiences of others, I realized how something as simple as placing an order for some cell phone accessories could easily turnout to be a nightmare.”
Albert Bitar established MyCoolCell in 2001. As a former store owner and general manager of a cellular retail chain, he leverages his knowledge about the need for a reliable wholesaler to create a better buying experience for the buyer. When he was a retailer, Bitar says that he experienced an exhausting number of problems such as order shortages, delays, unauthorized substitutions, merchandise back orders, poor quality or defective products and packaging, lack of communication from vendors and overall poor customer service.
The result ultimately however, is that he and his staff are very proud of MyCoolCell because it is the exact opposite of those frustrations; they value their customers and show it by exceeding expectations. In fact, Bitar says the products they’ve chosen as well as the way they do business all equally reflect this idea of bringing their very best into a well-established enterprise. These efforts have resulted in an enviable client satisfaction reputation and a loyal client following.
Bitar says that online, http://www.mycoolcell.net, customer satisfaction is met with an “amazing cutting edge catalog”. This catalog has real-time inventory and prices and is accessible for browsing and ordering 24/7. Inventory is consistently updated with exciting and innovative cell phone and iPod accessories to keep clients’ business thriving and always at least one step ahead of their competition.
Offering competitive prices, shopping convenience and an available, knowledgeable customer service and sales staff also increases their satisfaction ratings. Bitar says the company wants ordering to be painless and actually a pleasant experience. MyCoolCell’s customer’s range from some of the biggest commercial contracts, corporate stores, to small, local start-up organizations. They carry a full line of snap-on protector cases, licensed products, hands-free, Bluetooth, chargers and batteries to name a few, as well as the sometimes hard to find items, such as memory cards, custom packaging and the always fashionable covers and pouches.
Today, MyCoolCell has a national online footprint and recognition throughout the industry as a facilitator and an innovator. They have teamed up with other leading industry giants to bring the very best products at competitive market prices providing a true one stop shop for all your cellular and ipod accessory needs. And that’s how MyCoolCell keeps their customers cool and buying hot.